GENEL NİTELİKLER VE İŞ TANIMI
We are looking for an 'International Medical Consultant Leader' to be employed in our Head Office in Medical Park and Liv Hospitals Group.
- At least bachelor’s degree in related fields,
- Excellent speaking and written in one of the English, Arabic, French, Italian, Spanish and Russian languages (Speaking more than one language is plus),
- Minimum 3 years sales experience in healthcare tourism (preferred in hair transplant, sleeve gastrectomy and plastic surgery industry),
- Minimum 1 year team leadership expertise in healthcare tourism,
- Effective team management and communication skills, customer oriented and well organized,
- Analytical thinking and problem-solving ability,
- Proficient in all Microsoft Office applications (Outlook, Word, Excel etc.) and relevant CRM systems,
- To monitor closely the interactions of each medical consultant in the team on all channels (phone, Whatsapp, email, social media channels, Live Chat, etc. ) in order to coach and improve the sales process.
- Handling any escalated or complex patient cases that require additional support to the consultants in the team.
- Making recommendations and taking actions in order to continously develop and improve the services, channels and performance delivered to the clients.
- Contacting potential customers and informing them about Medical Tourism services.
- Following and closing possible sales potentials into sales.
- Preparing and submiting price quotes for medical packages to patients.
- Entering and updating customer information in the company system,
- Meeting sales quota over the phone and facilitate future sales.